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Customer Service Representative
Job Description
Launch into the cybersecurity industry from the front line, helping real people recover from identity theft while you build in-demand experience!
SALARY: $19.50/hr.
LOCATION: Beaverton, OR
SCHEDULE: Full-time; Varied shifts available | Monday-Friday
WHY YOU’LL LOVE THIS ROLE
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Purpose-Driven Work: You're the first person identity theft victims reach, helping them regain control during a stressful time.
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Room to Grow: You'll master multiple systems and become a go-to resource for members and clients alike.
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In-Demand Experience: Build a foundation in the fast-growing cybersecurity field from the ground up.
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Team You Can Count On: Join a group that backs each other up and takes pride in doing right by people.
WHAT YOU’LL DO
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Serve as the first point of contact for members by phone and email, managing the flow of identity theft victim inquiries.
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Handle billing questions, account updates, and changes to payment and coverage information.
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Answer member questions and concerns with clarity and care.
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Enter and manage data across multiple computer applications.
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Support broader Customer Care projects and administrative tasks as needed.
WHAT WE’RE LOOKING FOR
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Minimum of 1 year of customer service or call center experience.
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Working knowledge of Microsoft Office Suite.
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Minimum typing speed of 20 words per minute.
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Ability to handle sensitive and confidential member information with discretion.
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Availability to work varied shifts and occasional overtime during periods of company need.
PHYSICAL REQUIREMENTS
Position requires the ability to sit and work at a computer for extended periods while managing steady phone volume throughout an 8-hour shift, in an office environment.
READY TO TAKE THE NEXT STEP?
This position is offered through NW Staffing Resources. Simply select ‘Apply Online’ at the top of the post to submit your application. If you'd like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at: 503-643-7574
Meet Your Recruiter
Bridget is a Recruiter with NW Staffing Resources based in the Portland office. She specializes in matching talented candidates with employers across industries including Administrative, Light Industrial, Manufacturing, Customer Service, Accounting, Human Resources, Legal, and Dental support.
Her recruiting approach focuses on communication, responsiveness, and consistency. By taking time to understand both employer needs and candidate goals, he/she helps create long-term successful matches rather than simply filling positions.
As part of NW Staffing Resources, founded in Portland in 1985, she supports temporary, temp-to-hire, and direct hire placements throughout the Pacific Northwest. NW Staffing has earned ClearlyRated Best of Staffing Client and Talent Awards annually since 2017 and has been recognized as one of Oregon's Top 100 Companies to Work For.
Whether assisting a candidate with a career change or helping a client solve a hiring challenge, she is committed to delivering a positive staffing experience built on trust, professionalism, and results.
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Our Hiring Process
Complete an Online Application: The hiring process starts with you filling out our Online Employment Application in which your strengths, skills, and previous work experience are assessed.
Apply for Open Positions: Once you re in our talent network, you re able to easily view and apply for open positions with NW Staffing Resources partner companies located throughout OR, WA, and CA.
Chat with a Recruiter: If you appear to be a match for a position with one of our clients, a recruiter from your local NWS branch will contact you to schedule an interview. Have a question in the meantime? Contact your local branch
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