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Customer Service Representative
Job Description
Turn your customer service skills into meaningful member support while building your career in a fast-paced, rewarding role.
SALARY: $19.50/hr.
LOCATION: Beaverton, OR
SCHEDULE: Full-time; Monday-Friday | 6:00am-2:30
WHY YOU’LL LOVE THIS ROLE
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Make a meaningful impact by helping members resolve important account, billing, and coverage needs.
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Build valuable customer service skills while handling a variety of inquiries, including complex situations.
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Enjoy a role that combines communication, problem-solving, and hands-on computer skills.
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Be part of a trusted team where accuracy, professionalism, and confidentiality are valued.
WHAT YOU’LL DO
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Handle inbound member calls and emails, including complex customer service inquiries.
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Resolve account, billing, coverage, and general service questions accurately.
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Update member information and records across multiple systems.
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Protect sensitive information while providing professional, responsive service.
WHAT WE’RE LOOKING FOR
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1+ year of customer service or call center experience, preferably in a high-volume environment.
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Strong verbal and written communication skills with the ability to handle complex customer inquiries.
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Basic Microsoft Office and computer skills with accurate typing speed of 20+ WPM.
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Demonstrated ability to handle confidential information professionally and maintain accuracy across multiple systems.
PHYSICAL REQUIREMENTS
This role requires the ability to sit for extended periods while working at a computer and handling phone and email inquiries. Must be able to frequently use a keyboard, mouse, telephone, and computer equipment with sufficient visual and manual dexterity to perform job duties accurately.
READY TO TAKE THE NEXT STEP?
This position is offered through NW Staffing Resources. Simply select ‘Apply Online’ at the top of the post to submit your application. If you'd like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at: 503-643-7574
Meet Your Recruiter
Bridget is a Recruiter with NW Staffing Resources based in the Portland office. She specializes in matching talented candidates with employers across industries including Administrative, Light Industrial, Manufacturing, Customer Service, Accounting, Human Resources, Legal, and Dental support.
Her recruiting approach focuses on communication, responsiveness, and consistency. By taking time to understand both employer needs and candidate goals, he/she helps create long-term successful matches rather than simply filling positions.
As part of NW Staffing Resources, founded in Portland in 1985, she supports temporary, temp-to-hire, and direct hire placements throughout the Pacific Northwest. NW Staffing has earned ClearlyRated Best of Staffing Client and Talent Awards annually since 2017 and has been recognized as one of Oregon's Top 100 Companies to Work For.
Whether assisting a candidate with a career change or helping a client solve a hiring challenge, she is committed to delivering a positive staffing experience built on trust, professionalism, and results.
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Our Hiring Process
Complete an Online Application: The hiring process starts with you filling out our Online Employment Application in which your strengths, skills, and previous work experience are assessed.
Apply for Open Positions: Once you re in our talent network, you re able to easily view and apply for open positions with NW Staffing Resources partner companies located throughout OR, WA, and CA.
Chat with a Recruiter: If you appear to be a match for a position with one of our clients, a recruiter from your local NWS branch will contact you to schedule an interview. Have a question in the meantime? Contact your local branch
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