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Technical Support Specialist
Job Description
Be the go-to technology expert who solves complex challenges, drives lasting solutions, and keeps people, systems, and events running seamlessly.
SALARY: $65k-$95k/yr. DOE
LOCATION: Portland, OR
SCHEDULE: Full-time; Monday-Friday | 8:00am-5:00pm
WHY YOU’LL LOVE THIS ROLE
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Make a Direct Impact: Solve complex technology challenges and provide high-touch support that keeps the business moving.
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Own Meaningful Work: Take ownership of endpoint technology, projects, and event support from planning through execution.
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Solve Problems at the Source: Go beyond quick fixes by identifying root causes and driving lasting technical improvements.
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Collaborate & Grow: Partner with diverse, cross-functional teams in a global environment while expanding your technical expertise and influence.
WHAT YOU’LL DO
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Technical Support & Escalations - Provide on-site support for complex technology issues and high-priority business needs.
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Problem Resolution & Knowledge - Identify root causes, implement lasting solutions, and maintain documentation to improve support efficiency.
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Endpoint & Technology Projects - Manage endpoint lifecycles and support technology deployments, refreshes, compliance, and cross-functional projects.
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A/V & Event Support - Maintain local A/V environments and provide proactive technical support for in-person and hybrid events.
WHAT WE’RE LOOKING FOR
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Communication & Collaboration - Strong interpersonal skills with a customer-focused, empathetic, and professional approach to resolving technical issues.
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Proactive Problem Solving - Ability to anticipate challenges, troubleshoot effectively, identify root causes, and develop lasting solutions.
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Endpoint & Systems Expertise - Advanced experience with enterprise endpoints, device management, hardware, operating systems, SaaS, identity, access, and security controls.
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Global IT & Service Management - Experience supporting global environments and cross-functional initiatives, with strong IT service management, escalation, documentation, and lifecycle management skills.
PHYSICAL REQUIREMENTS
This role requires the ability to sit, stand, walk, and move throughout an office environment for extended periods, with occasional lifting, carrying, and positioning of technology equipment. Must be able to work comfortably at a computer and in office spaces to install, troubleshoot, and maintain IT and A/V equipment.
READY TO TAKE THE NEXT STEP?
This position is offered through NW Staffing Resources. Simply select ‘Apply Online’ at the top of the post to submit your application. If you'd like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at: 503-242-0611
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Meet Your Recruiter
Bridget is a Recruiter with NW Staffing Resources based in the Portland office. She specializes in matching talented candidates with employers across industries including Administrative, Light Industrial, Manufacturing, Customer Service, Accounting, Human Resources, Legal, and Dental support.
Her recruiting approach focuses on communication, responsiveness, and consistency. By taking time to understand both employer needs and candidate goals, he/she helps create long-term successful matches rather than simply filling positions.
As part of NW Staffing Resources, founded in Portland in 1985, she supports temporary, temp-to-hire, and direct hire placements throughout the Pacific Northwest. NW Staffing has earned ClearlyRated Best of Staffing Client and Talent Awards annually since 2017 and has been recognized as one of Oregon's Top 100 Companies to Work For.
Whether assisting a candidate with a career change or helping a client solve a hiring challenge, she is committed to delivering a positive staffing experience built on trust, professionalism, and results.
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Our Hiring Process
Complete an Online Application: The hiring process starts with you filling out our Online Employment Application in which your strengths, skills, and previous work experience are assessed.
Apply for Open Positions: Once you re in our talent network, you re able to easily view and apply for open positions with NW Staffing Resources partner companies located throughout OR, WA, and CA.
Chat with a Recruiter: If you appear to be a match for a position with one of our clients, a recruiter from your local NWS branch will contact you to schedule an interview. Have a question in the meantime? Contact your local branch
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